Fluent Bilingual Match Support Specialist (English & Spanish)
hillsborough
Position Summary

Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impact for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. This position is responsible for proving high-level customer service throughout the effective implementation of supporting and maintaining matches in accordance with the Big Brothers Big Sisters brand, and program options. This position will work out of our Tampa, FL office.

Qualifications Summary

Minimum Bachelor's degree in Social Services, Human Services, or related field. Candidate must be Fluent Bilingual in English/Spanish Speaking. Minimum two years’ experience working with both child and adult populations; specific assessment preferred. Proficiency in technical areas such as Microsoft OFFICE; including Word, Outlook, and Excel. Must have reliable transportation, valid driver’s license, and meet state-required automobile insurance minimums.

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*Please do not call with job inquiries
Match Support Specialist (2 Openings)
hillsborough
Position Summary

Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impact for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This is a hybrid position that includes supporting mentoring relationships in the community-based and school/site-based programs throughout Hillsborough County. The candidate will be responsible for recruiting youth at partner schools by working with school contacts, attending school events as well as making and supporting mentoring relationships in both programs.

The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. This position is responsible for providing high-level customer service throughout the effective implementation of supporting and maintaining matches in accordance with the Big Brothers Big Sisters brand, and program options.

Qualifications Summary

Minimum Bachelor's degree in Social Services, Human Services, or related field. Minimum two years' experience working with both child and adult populations; specific assessment preferred. Proficiency in technical areas such as Microsoft OFFICE, including Word, Outlook, and Excel. Must have reliable transportation, valid driver's license, and meet state-required automobile insurance minimums.

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*Please do not call with job inquiries
Pasco Program Specialist
pasco
Position Summary

The Pasco County Program Specialist is actively involved in community organizations and school partnerships, as well as working directly with volunteers, children, and families through a trauma-informed approach for the purpose of creating, supporting, and sustaining high volume, high-quality Big & Little matches.

- Assist with partnerships in Pasco County Public Schools and youth-serving organizations to recruit children to match with volunteers.
- Work collaboratively with Partnership Development to cultivate a network of community partners within Pasco County for volunteer recruitment opportunities.
- Interview child and volunteer applicants, write assessments and recommendations, and provide documentation in the Matchforce database.
- Conduct introductory match meetings between volunteers and children at homes, schools, sites, virtually, or in the community.
- Meet or exceed all customer service standards for participant contacts, scheduling interviews/match meetings, match closures, and reassessments, including timely completion of required paperwork and documentation in Matchforce.
- Help coordinate and facilitate meeting/training opportunities for volunteers and parents (i.e. Bigs Connect volunteer only groups, Big Orientation Trainings, parent engagement events, post-match trainings, etc.)

Qualifications Summary

- Bachelor’s Degree in Human Services or related field required.
- Knowledge and experience working within Pasco County preferred.
- The candidate must have two years of experience, preferably in the nonprofit sector.
- Interpersonal communications skills
- Demonstrated technology skills will be expected to include Microsoft Office software and database management. Background with Salesforce preferred.

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Quality Assurance Specialist
all counties
Position Summary

This position is responsible for program quality and data integrity at Big Brothers Big Sisters of Tampa Bay. This position is a crucial member of the program team and assists in adhering to BBBS Standards of Practice and Service Delivery Model for compliance, program quality, match retention, and grant-required reporting at the direction of the Quality Assurance and Training Manager. Responsibilities will include general office support for the program staff and backup coverage as needed to ensure overall program quality and efficiency at the agency.

Other responsibilities but not limited to:
- File compliance and retention. Conduct electronic and hard copy file audits. Maintain storage of match files.
- Track, monitor and obtain updated layered background checks for all matched Bigs every three years.
- Track, monitor and obtain updated fingerprints for all volunteers as they reach their five-year match anniversary or fifth year of participation in BBBS of Tampa Bay so we remain in compliance with funder requirement.
- Create and analyze enrollment and match support satisfaction surveys. Produce reports to provide feedback to program leadership and staff.
- Maintain program manual forms on Big Board. Assist in implementing best practices across the agency and in updating and revising forms and procedures as needed. Ensure staff in all departments have access to the current version of all program manual forms.
- Assist with the quality assurance review process: enter reviews into MatchForce and help complete all reviews on time every month.
- Assist with match retention strategies: analysis of closures, creating reports and dashboards, and collaborating with the Quality Assurance and Training Manager.

Qualifications Summary

- HS Diploma or GED required; Bachelor’s degree preferred.
- 3 years experience working in a non-profit setting preferably with Big Brothers Big Sisters.
- Strong computer skills and analytical skills required.
- Proficiency in technical areas such as Microsoft Office; including Word, Outlook, PowerPoint and Excel.
- Proficiency in Salesforce preferred.

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*Please do not call with job inquiries
Equal Employment Opportunity   

Big Brothers Big Sisters of Tampa Bay provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender identity, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.

In accordance with the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

Vaccine Requirements

Big Brothers Big Sisters of Tampa Bay requires that all newly hired employees be vaccinated against COVID-19.  If a potential candidate has a medical or religious exemption to receiving a vaccine, your work conditions may require adjustment. Big Brothers Big Sisters of Tampa Bay will make reasonable accommodations under Federal and State laws as needed.

BIG BROTHERS BIG SISTERS OF TAMPA BAY IS PROUD TO OFFER MANY BENEFITS INCLUDING: 
  • New hires are eligible for medical benefits on “date of hire”.
  • 81% Employer paid-based medical plan with option for buy-up plans*. *Subject to change with annual open enrollment.
  • 60% Employer paid-based dental plan*. *Subject to change with annual open enrollment.
  • 100% Employer-paid Life Insurance
  • 100% Employer-paid Short-Term Disability
  • Competitive Open Access Plus Medical Plans
  • HSA (Health Savings Account) – High Deductible Plan
  • Domestic Partner Coverage for all insurance plans
  • 401(K) and IRA Retirement Plan options
  • Generous Paid Time Off (PTO) Plan with Flexible Holidays!
  • Employer pays one hour of community/volunteer service per week
  • Voluntary Benefit Programs including Vision, Long Term Disability, Life Insurance (spouse and or dependent children), Accident, Cancer, and Critical Illness
  • EAP – Employee Assistance Program
  • FMLA