Enrollment & Matching Specialist (Hillsborough)
hillsborough
Position Summary

Essential to the Big Brothers Big Sisters brand, the primary functions of this position are to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing Big Brothers Big Sisters standards and practices and to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with Big Brothers Big Sisters on the part of volunteers. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

Qualifications Summary

Minimum Bachelor's degree in Social Services, Human Services or related field. Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics; intake or interview experience preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have reliable transportation, a valid driver's license, and meet state required automobile insurance minimums.

Big Brothers Big Sisters of Tampa Bay provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law. In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

Big Brothers Big Sisters of Tampa Bay is an equal opportunity employer. M/F/D/V are encouraged to apply.

Apply Now
*Please do not call with job inquiries
Match Support Specialist (Hillsborough)
hillsborough
Position Summary

Big Brothers Big Sisters of Tampa Bay has an immediate opening for a Match Support Specialist to support our Hillsborough County area.
Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

Qualifications Summary

Minimum Bachelor's degree in Social Services, Human Services or related field. Minimum two years’ experience working with both child and adult population; specific assessment preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must reliable transportation, valid driver's license, and meet state required automobile insurance minimums. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums.

Big Brothers Big Sisters of Tampa Bay provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law. In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

Big Brothers Big Sisters of Tampa Bay is an equal opportunity employer. M/F/D/V are encouraged to apply.

Apply Now
*Please do not call with job inquiries